FAQ - CDR Fireplaces – Fireplace Services, Products, Installation & Repair

Your Questions, Our Answers

Where Passion Meets Luxury & Every Detail Feels Like Home

Get straight answers to your fireplace questions from certified professionals who believe in treating you like family. No sales pitches, just the helpful guidance you need.

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Residential FAQs

Service, maintenance, and complete remodels for Texas homeowners

We service any fireplace brand and handle projects that others consider ‘too small’—from simple repairs to complete room transformations, every homeowner deserves the same quality service.

Do you service fireplaces that other companies installed?

Absolutely! We service any fireplace brand, regardless of who installed it originally. Your fireplace deserves expert care no matter where it came from, and we never turn away a homeowner who needs help.

Our Promise: We treat every fireplace like it’s our own family’s, providing the same quality service whether we installed it or not.

How often should I have my gas fireplace serviced in Texas?

Most manufacturers recommend annual service by an NFI-certified technician to maintain efficient operation and warranty coverage. In Texas, with our unique climate conditions, we recommend our Annual Maintenance Program with two visits per year.

Spring “Put to Bed” Service: Thorough cleaning after winter use
Fall “Wake-Up” Service: 50-point inspection and tune-up before heating season

This approach ensures your fireplace is always ready when you need it most and helps prevent unexpected breakdowns during cold snaps.

What if my fireplace remodel project is considered "too small" by other contractors?

This is exactly the kind of project we love! While other contractors chase only the biggest jobs, we believe every homeowner deserves the same quality craftsmanship and attention to detail, regardless of project size.

Our Promise: We treat every fireplace like it’s our own family’s, providing the same quality service whether we installed it or not.

Do you really not try to upsell unnecessary work?

This is one of our core values. We provide honest recommendations without overselling because we want to be the company you trust for life, not just one transaction. If your fireplace doesn’t need work, we’ll tell you so.

Why This Matters: Most of our business comes from referrals and repeat customers. We can’t build that kind of trust by recommending unnecessary services.

We’ll always explain what we find, why it matters (or doesn’t), and let you make informed decisions about your fireplace care.

How long does a complete fireplace remodel typically take?

Timeline depends on the scope of your project, but most residential remodels take 2-4 weeks from start to completion. This includes custom design consultation, material selection, installation, and finish work.

Typical Timeline Breakdown:

• Design consultation and planning: 1-2 weeks
• Material ordering and preparation: 1-2 weeks
• Installation and construction: 3-7 days
• Custom finish work and final details: 2-3 days

We’ll provide you with a detailed timeline during your consultation and keep you informed throughout the process, because communication is key to a successful remodel.

What areas do you service around Alvarado, Texas?

We provide fireplace service throughout a 65-mile radius from our Alvarado location, covering the entire Dallas-Fort Worth metroplex and surrounding communities.

Major Service Areas Include: Dallas, Fort Worth, Arlington, Irving, Plano, Denton, Southlake, Westlake, Highland Park, University Park, Burleson, Mansfield, Grand Prairie, Waxahachie, Ennis, Cleburne, Granbury, Weatherford, Glen Rose, Hillsboro, and Corsicana.

If you’re unsure whether we service your area, just give us a call. We’re always happy to help Texas families, and we might make special arrangements for customers outside our typical service area.

Commercial FAQs

Professional fireplace solutions for Texas businesses

From hotels and restaurants to office buildings and retail spaces—we bring the same certified expertise and family treatment to your commercial properties with business-focused service delivery.

How do you minimize business disruption during commercial service calls?

We understand that downtime costs your business money. Our commercial service approach prioritizes flexible scheduling around your business hours, clear communication with facility managers, and efficient service delivery.

Business-First Approach: We work around your schedule, not the other way around, with early morning, evening, and weekend service options available.

We coordinate directly with your facility management team and provide advance notice of any service requirements or access needs.

Do you provide detailed documentation for commercial property compliance?

Absolutely. Commercial properties require thorough documentation for insurance, liability, and regulatory compliance. Our comprehensive service reports provide the detailed information your business needs.

Documentation Includes:

• Detailed written service reports with findings
• Digital photography of all work performed
• Code compliance verification
• Maintenance recommendations and schedules
• Warranty and certification records

All documentation is provided in digital format and can be customized to meet your specific compliance or insurance requirements.

Can you coordinate service across multiple commercial locations?

Yes! We work with hotel chains, restaurant groups, and businesses with multiple locations throughout the Dallas-Fort Worth area. Our commercial program includes dedicated account management and coordinated scheduling.

Multi-Location Benefits: Single point of contact, consistent service standards, coordinated scheduling, and volume-based program pricing.

You’ll have one dedicated contact for all locations, consistent service delivery standards, and streamlined billing and documentation across all properties.

What's included in your Commercial Annual Maintenance Program?

Our commercial maintenance program provides predictable annual costs, proactive system care, and priority scheduling. Perfect for property managers and multi-location businesses.

Program Benefits Include:

• Fixed annual maintenance pricing for budget planning
• Priority scheduling and emergency service
• Comprehensive facility documentation
• Multi-location program coordination
• Dedicated account management
• Flexible payment plan option

This approach helps you avoid unexpected repair costs and keeps your commercial fireplace systems operating safely and efficiently year-round.

Why This Matters: Most of our business comes from referrals and repeat customers. We can’t build that kind of trust by recommending unnecessary services.

We’ll always explain what we find, why it matters (or doesn’t), and let you make informed decisions about your fireplace care.

Do you handle commercial fireplace installations for new construction and renovations?

Yes, we provide complete commercial fireplace solutions for new construction, renovations, and tenant improvements. Our team coordinates with architects, contractors, and facility managers to deliver exceptional results on time and within budget.

Commercial Installation Services:

• Commercial fireplace design consultation
• Code compliance and permitting expertise
• Coordinated project management
• Commercial-grade product selection
• Installation scheduling around business operations

We understand the unique requirements of commercial construction and work seamlessly with your project team to ensure successful completion.

What makes CDR different from other commercial fireplace contractors?

We understand that commercial service requires a different approach than residential work. Our commercial focus combines certified technical expertise with professional business practices that respect your operations and requirements.

Commercial Advantages: Business-focused scheduling, detailed compliance documentation, multi-location coordination, and the same family treatment we’re known for in the residential market.

You get reliable, professional service delivery with clear communication, dependable follow-through, and the peace of mind that comes from working with NFI-certified professionals.

Builder FAQs

We become an extension of your team

Working with luxury builders requires meticulous coordination, timeline adherence, and maintaining your standards with every client interaction. Here’s how we make your projects successful.

How many jobsite visits do you typically make during construction?

We typically make 4-5 jobsite visits minimum before walls close, ensuring everything is perfect at each stage of construction. This includes initial consultation, rough-in coordination, pre-drywall inspection, installation, and final walkthrough.

Our Process: More visits mean fewer surprises, better coordination, and installations that meet your standards every time.

Typical Visit Schedule:

• Initial site consultation and planning
• Gas line and electrical rough-in coordination
• Pre-drywall verification and framing check
• Fireplace installation and testing
• Final inspection and homeowner education

How do you coordinate with our construction timeline and other trades?

We integrate seamlessly with your project management system and maintain constant communication with your site supervisors and other trades. Our goal is to make fireplace installation the smoothest part of your construction process.

Our Coordination Approach:

• Direct communication with your project managers
• Flexible scheduling around your construction milestones
• Proactive updates on any timeline changes
• Coordination with gas, electrical, and finishing trades
• Documentation and photos for your project records

We understand that delays and communication problems reflect on you with your clients, so we make coordination a priority.

Do you educate our clients after installation is complete?

Absolutely! Client education is a crucial part of our service that protects both your reputation and ensures customer satisfaction. We provide comprehensive operation and maintenance education to every homeowner.

Why This Matters: Educated homeowners have fewer problems, require fewer service calls, and remain satisfied with their fireplace for years to come.

Homeowner Education Includes:

• Complete operation walkthrough and demonstration
• Safety guidelines and proper usage instructions
• Maintenance schedule and care recommendations
• Emergency contact information and warranty details
• Written materials and video resources for reference

What makes CDR different from other fireplace contractors you could work with?

We understand that when you refer us to your clients, our performance reflects directly on your reputation. That’s why we treat every installation like it’s in our own homes and maintain the same standards you’d expect from your best trades.

Builder-Focused Advantages:

• 100% woman-owned business adds diversity to your trade partners
• Goldman Sachs 10,000 Small Businesses alumni (proven business practices)
• NFI-certified technicians ensure code compliance and safety
• Comprehensive insurance and bonding for your protection
• 15+ years of luxury home installation experience

Our Promise: We contact you the same way you contact us—with professionalism, responsiveness, and respect for your time.

How do you handle warranty and service calls after the home closes?

We provide direct warranty service to your homeowners while keeping you informed of any issues. This protects your warranty obligations and ensures problems are resolved quickly by the people who know the installation best.

Post-Closing Support:

• Direct homeowner contact for service and warranty issues
• Builder notification of any significant warranty claims
• Rapid response for any installation-related problems
• Annual maintenance program availability for ongoing care
• Detailed service records for your warranty tracking

Our goal is to make fireplace-related warranty issues virtually non-existent through proper installation and proactive maintenance.

What's your process for onboarding new builder partnerships?

We start with a consultation to understand your standards, processes, and client expectations. Then we work on a trial project to demonstrate our coordination and quality before establishing an ongoing partnership.

Partnership Onboarding Includes:

• Meeting with your team to understand standards and processes
• Review of typical home plans and fireplace specifications
• Establishment of communication protocols and contacts
• Trial project to demonstrate our coordination and quality
• Ongoing relationship meetings to address any improvements

We want to be the fireplace partner you never have to worry about—the one who makes your job easier, not harder.

Still Have Questions?

Ask the experts who treat you like family

Don’t see your question answered above? Our certified technicians are here to help with honest, professional guidance—no sales pressure, just the helpful advice you’d get from trusted neighbors.

Our Promise: We’ll respond to every question within one business day with helpful, honest advice. If we think you need service, we’ll explain why. If you don’t, we’ll tell you that too.

Whether you’re a homeowner with fireplace concerns, a business owner needing commercial service, or a builder looking for a reliable partner, we’re here to provide the expertise and Southern hospitality that has made us Texas families’ trusted fireplace professionals.

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Ready to Experience CDR Excellence?

Whether you’re a homeowner, business owner, or builder, we’re here to provide the expertise and Southern hospitality that turns projects into lasting relationships.