Education Philosophy

Building Professionals, Not Just Employees

At CDR Fireplaces, we believe that exceptional service starts with exceptional people. Our commitment to continuous learning, professional development, and educational excellence creates the foundation for everything we do—from the way we serve our customers to how we grow as individuals and as a team.

Where Growth Meets Excellence

When you walk through the doors at CDR Fireplaces, you’re not just working with technicians—you’re partnering with professionals who are committed to continuous learning and raising the standard of excellence in the hearth industry.

1 Where Growth Meets Excellence

When you walk through the doors at CDR Fireplaces, you’re not just showing up to do a job—you’re stepping into a team that’s raising the standard of professionalism in the hearth industry. We believe in craftsmanship, clarity, and commitment. And we believe in you. Every technician, sales team member, and office staffer has the ability to grow—professionally and personally. As owners, we’re committed to helping you do just that through hands-on training, continuous learning, and the support you need to succeed.

Our Promise: Continuous investment in professional development, hands-on training, and educational excellence that translates directly to superior service for our customers and meaningful career growth for our team members.

2 Our Educational Mission

We train skilled, service-driven professionals to deliver exceptional experiences at every touchpoint. Through education, teamwork, and a hands-on approach, we provide accurate, detailed, and responsive service that sets a new standard in the hearth industry.

We lead with professionalism, take ownership of our work, and support the personal and professional growth of every team member. This isn’t just a philosophy—it’s the foundation of how we operate every single day.

Our Promise: Every team member receives ongoing education and support to become trusted professionals who take pride in their work and deliver exceptional experiences that set new industry standards.

Building a Culture of Continuous Development

To build a company where people grow—through learning, accountability, and high standards—into trusted professionals who take pride in their work and in one another.

We are building a culture rooted in education and continuous development—where integrity, initiative, and teamwork shape confident individuals ready to lead with skill and purpose.

Every technician, sales team member, and office staffer has the ability to grow—professionally and personally. As owners, we’re committed to helping you do just that through hands-on training, continuous learning, and the support you need to succeed.

How We Learn and Grow Together

Our commitment to education isn’t just about training—it’s woven into our core values and shows up in everything we do:

Keep Learning, Keep Growing

We believe every team member has the potential to grow. That means learning new skills, owning your development, and helping others do the same. When you grow, we all grow.

Professionalism, Always

Show up prepared. Speak with respect. Handle every task with care. Whether you're in the field, on the phone, or in the warehouse—you represent CDR through continuous professional development.

Own the Outcome

Take full responsibility. Whether it's a challenge or a success, you see it through. No blame, no excuses—just action, follow-through, and learning from every experience.

Be Accurate, Be Clear

Precision builds trust. Whether you're completing a service ticket or organizing inventory, accurate and detailed work helps the next person succeed—and protects the customer through continuous improvement.

Vesta Hearth Academy

Our commitment to education extends beyond our team to the entire hearth industry. Through our partnership with Vesta Hearth Academy, we’re advancing professional education and setting new standards for technical excellence and customer service.

What Our Educational Philosophy Means for You

Expert Technicians

Our team members are continuously trained on the latest technology, safety protocols, and industry best practices. You get professionals who know what they're doing and can explain it clearly.

Educational Approach

We don't just fix problems—we help you understand them. Our educational approach means you learn how to maintain your system and prevent future issues.

Continuous Improvement

Our commitment to learning means we're always improving our processes, adopting new technologies, and finding better ways to serve you.

Partnership Mindset

We see ourselves as partners in your success, whether you're a homeowner, business owner, or builder. We invest in your education to ensure long-term satisfaction.

Specialized Expertise

We focus on the brands we love to sell—not just the brands we can sell. This specialized approach means deeper knowledge and better service for you.

Industry Leadership

Our NFI certified team and Goldman Sachs 10KSB training represent our commitment to professional excellence and business education at the highest levels.

The Bottom Line

At CDR Fireplaces, we’re building more than fireplaces—we’re building a company of professionals who take pride in their work and care about doing it right. This commitment to professional growth and high standards translates directly into better service for you.

When you choose CDR Fireplaces, you get technicians who take ownership of their work, communicate clearly about what they find, and treat your project with the same care they’d give their own family. You get a team that shows up prepared, follows through on commitments, and continues learning to serve you better.

Most importantly, you get professionals who understand that your satisfaction isn’t just about completing a job—it’s about building a relationship built on trust, expertise, and mutual respect.

Ready to Experience CDR Excellence?

Whether you’re a homeowner, business owner, or builder, we’re here to provide the expertise and Southern hospitality that turns projects into lasting relationships.