Fireplace Products

  First of all I must say it was very hard for me to determine who could fix my fireplace but as soon as I called this business they understood what my problem was and scheduled me for an appointment.  They apologized profusely for not being able to get to me when I needed them but they were at the appointed time on time.  Thanks in particular to Melissa Womack who was very professional and great at her job.  She did explain what I can do in the future but I have decided I will just call CDR again.

  Melissa came to our house to service our gas logsets and she did a phenomenal job. She also gave us great advice about the issues we had been experiencing.

  Very prompt and professional!
Melissa came out and diagnosed our problem and had our fireplace up and running in a very short time.  I would highly recommend using them for service or new installations!

  Contacted CDR to get the fireplace in my home up and running. Their sales rep, Amber, was able to give me a quote on the services needed just by sending them a few pictures. Then she was able to set me up with an appointment the very next day. Kavan, their technician, arrived on time and literally got our fireplace up and running within 30 minutes. He was very professional and cleaned up after he completed the job. I would highly recommend CDR for any of your fireplace needs. You won't be able to find a better price or service in the area.

  Melissa and her helper fixed our non-working gas fireplace on 10 Dec. 2018. They were prompt, efficient, courteous, and finished the job to my utmost satisfaction. They give excellent value for money.

  Needed my gas fireplace checked out and Melissa of CDR Fireplace Services was recommended by my realtor. She responded quickly, found the problem easily and was very professional! Her service call price was reasonable. I highly recommend her!

  We have one of the gas fireplaces with the electric switch to turn on/off ... and we could not get it to function properly.  I contacted a few service companies and they were all busy as the colder weather had moved in and many people were requiring service.  CDR had a slightly higher initial service fee of $145 and couldn't get out quit as soon as some others that were $99.  I ended up making two appointments - one with a $99 company who had a "Certified" specialist for my Heatilator fireplace, and the other with CDR a few days later.  I figured if the first company fixed it cheaper, I could cancel CDR...

The other company came out and the "certified" specialist seemed a little lost from the start.  He was making troubleshooting calls back to the office, which could make sense ... except he was supposed to be their expert - hmm.  Anyway, an hour and numerous office calls later I was informed I needed to replace my pilot assembly and valve... and that should do the trick.  When I asked what kind of protection I had if these fixes were made and it still didn't function correctly I got a blank stare, and then the notice that it still could be something different that was broken so they may need to reassess after the first two fixes.... which were estimated for $710 parts and labor...additional to my original $99.  UGH!!

With that, I knew I wanted to keep the CDR appointment and get a second opinion and estimate.  Melissa showed up - and was very professional and knowledgeable right from the start!  Sure enough, the pilot was a malfunction ... so she cleaned it - how smart! 🙂  She then evaluated the rest of the system and made a couple adjustments to the electrical setup and our sensor.  Voila!  It was all fixed.  She also took the time to clean the glass and the components.  So amazing, and all within the $145 service fee - saving us from $700 or more in experimental fixes from the other company!

Do not bother with anyone else, use CDR!  Have a true knowledgeable professional do the job right.  If you have to wait a couple extra days and pay a couple extra dollars in service fees, it could save you big time as it did us!  Thank you so much Melissa, our fireplace works and looks wonderful for the holidays!

  For those of you that are not knowledgeable when it comes to gas or electric fireplaces. You must call...
C.D.R Fireplace Services. Not only are they extremely knowledgeable when it comes to all makes and models, but most importantly, they are extremely reasonable and efficient!!! They are prompt, friendly, trustworthy and very affordable!!! We all love to enjoy our fireplaces during those cold winter months and especially while entertaining family and friend over the holidays. So be safe and enjoy the warmth & ambiance of a nice burning fireplace this winter and call C.D.R Fireplace Services for your fireplace needs...they do it all!!! They are the BEST in the DFW area. I was extremely
Satisfied with the services rendered and almost felt as if I was under charge...which is very rare living here in Texas...

  Very professional and considerate of our home by wearing shoe covers.  Arrived within the window of time provided.  We had a minor issue with our fireplace and he had it up and running quickly.  DeeAnn

  New to Dallas, and called  CDR fireplaces for service for my daughter's new home.  Melissa arrived on time and examined the problem right away.  She pinned point the problems and and explained them in a professional way, yet easy for me to understand.  She located the parts and installed them in 2 days.  During the short contact with Melissa, I am very impressed with her knowledge in fireplaces .  In addition, she also helped me to solve other fireplaces unrelated problems.

I highly recommend CDR fireplaces.  Melissa delivers a superior  service with a very fair price.  

Judy from Milwaukee

  Melissa was great. She was punctual and easy to communicate with. Above all the work is professional and very quick.

  Melissa knew the problem within minutes of arriving and had the fireplace fixed quickly. She spent time explaining the mechanics of my fireplace so that I can attempt to fix future problems. Great experience and would highly recommend!

  Fantastic service!  Arrived on time, cleaned out my fireplace in an extremely timely manner and left me feeling like a knowledgeable homeowner regarding my fireplace.   My logs were all kinds of wrong and she corrected them.  I also REALLY appreciate that in fixing the logs she didn't make a mess around the fireplace.  Best money I've spent and I look forward to having them do the logs in my outdoor firepit next.

  CDR came out and fixed our fireplace. We just bought the house and the previous owner didn't have it setup right and the contacts on the chimney were bad. Kevin did a great job of looking everything over and making sure the logs were setup properly and that everything worked. We ended up paying just the regular fee plus $16 for the switch. The whole experience was pleasant and affordable.

  Called them to get an estimate to have a blower installed in my existing fireplace unit. They were super fast... Out in the same day. Very friendly and knowledgeable. Would highly recommend them to anyone in need of any fireplace service.